Terms of Service

Who we are

Truss Systems is a software and creative development agency. We design, build, and deliver custom software, digital products, and creative work for clients on a project and milestone basis.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to enter into a paid engagement with us. If you are using the Sites on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Our Services

3.1 How engagements work

Engagements with Truss Systems typically begin with a free consultation (by video call or otherwise), after which we provide a written proposal describing the scope of work, milestones, pricing, and estimated timeline. A project begins only once a proposal has been accepted and, where applicable, an initial payment has been made.

3.2 Milestone-based delivery

Most projects are delivered and billed in milestones. Each milestone represents a discrete phase of work with its own scope, deliverables, and price, as described in the applicable proposal. Payment for a milestone is generally required before or upon completion of that milestone, as specified in your proposal.

3.3 Scope changes

Any changes to the agreed scope of a project — additional features, revisions beyond what was agreed, or new requirements introduced after a milestone has begun — may require a revised proposal, additional cost, and/or additional time. We will inform you before proceeding with work that falls outside the original agreed scope wherever reasonably possible.

3.4 Free tools and demonstrations

Some features on our Sites (including interactive demonstrations, calculators, and similar tools) are provided for informational and illustrative purposes only. Estimates generated by any pricing calculator on our Sites are non-binding and intended to give a general sense of likely cost; actual pricing is determined by a written proposal following a consultation.

Payments

4.1 Payment processing

Payments for our Services are processed through Paddle.com Market Limited ("Paddle"), our payment provider and merchant of record. When you make a payment, you are entering into a transaction with Paddle as well as with us, and Paddle's own terms and policies also apply to that transaction.

4.2 Currency and taxes

Prices may be presented in various currencies. Paddle, as merchant of record, is responsible for calculating, collecting, and remitting applicable sales tax, VAT, or similar transaction taxes on payments processed through it, in accordance with its own policies.

4.3 Refunds

Please see our Refund Policy for details on refund eligibility.

Intellectual property

5.1 Deliverables

Unless otherwise agreed in writing in your project proposal, ownership of custom deliverables (code, designs, and other work product created specifically for your project) transfers to you upon full payment for the relevant milestone in which that deliverable was produced.

5.2 Pre-existing and reusable materials

We retain ownership of our own pre-existing tools, frameworks, internal libraries, and general know-how used in delivering your project, even where these are incorporated into your deliverables. We grant you a license to use such materials as incorporated into your final deliverables, but we may continue to use, reuse, and license such general tools and know-how to other clients.

5.3 Portfolio rights

Unless you request otherwise in writing and we agree, we may reference completed projects in general terms (e.g. project type, industry, technologies used) in our marketing and portfolio materials. We will not disclose confidential information, and we will respect any specific confidentiality terms agreed in your proposal or a separate NDA.

5.4 Our site content

The content, design, and branding of the Sites themselves (excluding client deliverables) are owned by Truss Systems and may not be copied, reproduced, or used without our permission.

Confidentiality

We treat information shared with us in the course of a consultation or project as confidential, and we expect the same in return regarding any non-public information we share with you about our business, tools, or processes. Where a project requires a higher degree of confidentiality assurance, a separate non-disclosure agreement can be arranged on request.

Client responsibilities

To deliver your project on schedule, we rely on you to: provide timely feedback and approvals, supply any necessary content, credentials, or access we reasonably require, and respond to requests for information within a reasonable time. Delays caused by late client input may affect project timelines and are not attributable to us.

Warranties and disclaimers

8.1 Our commitment

We will perform our Services with reasonable skill and care, consistent with professional standards in the software and creative development industry.

8.2 No other warranties

Except as expressly stated in a signed proposal or agreement, our Services and the Sites are provided "as is" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that any software we deliver will be entirely free of defects, as this is not achievable for any non-trivial software project; we do commit to addressing material defects reported within a reasonable post-delivery period as described in your proposal.

Limitation of liability

To the maximum extent permitted by applicable law, Truss Systems' total liability arising out of or relating to any engagement shall not exceed the total amount paid by you for the specific project giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

Termination

Either party may terminate an ongoing project engagement in accordance with the terms specified in the applicable proposal. Unless otherwise agreed, amounts owed for work completed up to the point of termination remain payable, and no refund is due for milestones already commenced (see our Refund Policy).

Governing law

These Terms are governed by the laws of Bangladesh, without regard to conflict of law principles, unless a separate signed agreement with a client specifies otherwise for that engagement.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Sites or Services after changes take effect constitutes acceptance of the revised Terms.

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